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Customer Insight Analyst- Luxury Fashion Brand Full-time

in London (Published at 18-08-2017)

We are looking for an individual who is keen to learn, with a commercial mind-set, very strong analytical skills and good stakeholder management abilities.

Their key responsibility will be to extract, visualise, and analyse both internal and external customer data to understand customer behaviour and business KPIs in order to drive commercial performance in both the short and long term. This will involve working closely with stakeholders across the business (Strategy, Merchandising, Planning, Marketing, S&P, Operations) to incorporate insight and propose recommendations on actionable business opportunities.

They will also develop and manage a suite of analytical tools to track key Customer KPIs and commercial performance, to inform strategic and operational decision making on an on-going basis for senior leadership.

Partnering with corporate and regional insight teams they will share best practices across our global teams, working as a single point of contact to ensure alignment.


• High Calibre Graduate with a strong analytical and commercial mind set.
• 1-2 years work experience preferred but it is an equal opportunity for high calibre graduate students.
• Advanced Excel skills.
• Knowledge of at least one programming language, e.g. SQL, Python.
• Experience in using statistical packages (SPSS, SAS, R) preferred.
• Knowledge of statistical techniques (multivariate data analysis, predictive modelling) preferred.
• Ability to understand customer data and communicate it in a concise and relevant way to various stakeholders.
• Strong time management skills and ability to handle and prioritise multiple requests.
• Economics background preferred

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